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Frequently asked questions

How much are the shipping costs?

We ship your order from the Netherlands to the United Kingdom at a standard rate of £6.99. Shipping on orders from £80 to £120 are £3.99, above £120 we offer free shipping.

What is the delivery time for my order?

You should receive your order after 3 to 4 working days. After ordering (and payment) we will ship your order within 1 to 2 working days. The shipment is handled by FedEx and should be delivered to you 2 working days after we ship it.

Is it possbile to order from outside the UK?

It is possible to place an order from outside the UK, please visit our EU site: www.shoecare-shop.eu.

Is it possbile to order from outside the EU?

It is possible to place an order from outside the EU, please contact us at support@distinctly-different.com to check the shipping rate to your country.

Why is my Creditcard orDebitcard payment handled by a paymentserver?

We process your payment through an external paymentserver to ensure the safety of your details.

The shoe sizes in your shop are based on EURO sizes, what sizing chart do you use?

We use the following sizing chart for converting our EURO sizes to UK sizes.
Sizing table

What is the procedure if I want to return my order?

If you want to return an order, please make sure to return the goods within 30 days. To get the details on how you can return your order please contact us via support@distinctly-different.com. You will then receive instructions for the return. Please note we do not refund the costs made returning your order, but when you want to change an item for something else or a different size we will send you that product for free. In case of a refund you can return your order to us within the 30 day return period and we will refund your entire purchase including original shipping fee to your account within a 14 day period. Please note that we do not refund any costs for returning the goods to us.
If you bought cedar shoe trees and you are under the impression they are too small or too large, we advise you to try adjusting the nose part of the trees by turning the screw in middle hole of the nose part tighter or looser. This will enable you to set the tension of the trees.

Which payment methods do you offer?

Please check our payment methods.

I subscribed to your newsletter, how can I unsubscribe?

If you want to unsubscribe to our newsletter, please send an email to support@distinctly-different.com with the subject 'Unsubscribe newsletter'.

Does The ShoeCare-Shop also sell business to business?

Yes we sell business to business and can offer our business clients even better prices. If you are interested, please contact us at support@distinctly-different.com.

How can The ShoeCare-Shop offer the products for such good prices?

We are a Dutch company that operates in a number of countries from different webshops, since we buy our products directly from the producers and distribute large quantities, we can offer you the best prices.